Terms of service

Who these are between

These terms are between ClickBookand the venue that subscribes to it. Guests booking a table are not party to them — a guest’s booking is with the venue.

Contact: hello@clickbook.co.uk · Cornwall, United Kingdom

What you get

• A booking page in your own branding, a diary, a live floor plan, a walk-in waitlist, and a guest list that stays yours.
• Setup done with you: your page, your tables, your hours and your service times.
• Phone and WhatsApp support whenever you are trading, including evenings, weekends and bank holidays.
• A response from a person within one hour during your service hours. Not a ticket number — an answer.

What it costs

• ClickBook is £49 a month. ClickSuite is £29 a month. Both together are £69 a month.
• Flat monthly. No commission, no per-cover charge, no fee that grows because you had a good night.
• Setup for bookings is a one-off £299, waived for founding venues.
• Optional extras are priced separately and are never bundled in without you asking.
• Billed monthly in advance. Prices are as shown on the pricing page at the time you sign up; we will give you at least 30 days’ notice before any change, and you can cancel instead.

Cancelling

No contract and no lock-in. Cancel any time and the service runs to the end of the month you have paid for. Before you go, export your guest list and your reports — they are yours, and we will help you get them out.

Your data is yours

You are the data controller for your guests; we process their data on your instructions as your processor. We do not sell it, do not use it to market to your guests on our own behalf, and do not use one venue’s data to benefit another. You can export it at any time. See the privacy policy for the detail.

What we ask of you

• Keep your staff logins to your staff, and tell us if one is lost.
• Only put guest data into ClickBook that you are entitled to hold, and honour your own guests’ requests about it.
• Don’t use the service to send messages people have not agreed to receive.

When things go wrong

We aim to keep the service available around the clock, and it is built to keep working on your device if your broadband drops mid-service, syncing when it returns. We cannot promise it will never be unavailable — no one honestly can — but if it is, you will get a person on the phone within the hour during service.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, our liability for any claim is limited to the fees you paid in the twelve months before it, and we are not liable for lost profits or lost business.

Changes

If we change these terms we will update this page and change the date at the top, and tell you directly about anything that affects what you pay or what you get.

Law

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction.